FREQUENTLY ASKED QUESTIONS

We do not recommend waiting to purchase your ticket last minute at risk of the boat selling out. We find purchasing your ticket at least a week in advance is a good practice.

No, don’t bother wasting paper! We can pull up your information in our system with your name and we will print your boarding passes when you check in.

Trip Vouchers must be redeemed in person. You may book your tickets online and must pay with a credit card. When you arrive for your cruise please provide the physical voucher to the booth staff to be redeemed for a refund back on to your credit card.

Gift Cards will have a unique code that can be applied online. Click on this icon at checkout to enter the code.

Other vouchers or certificates may or may not still be valid. If you are unsure if your Trip Voucher is still valid or what it qualifies for, you may email a photo to [email protected].

Please arrive at the dock 45 minutes prior to departure. Trips depart promptly at the time listed on your ticket. Allow for extra time to unload if you have luggage. Seats are first come, first serve. The entire party must be present at the dock before boarding passes can be issued.

Yes, we allow dogs on our trips but please have them leashed or kenneled. Dog tickets must be purchased for each dog. Dogs are allowed on the island, however, island residents would prefer you leave your dog at home. You must pick up after your dog.

The surface water temperature reaches the mid-60s in the height of the summer. On the warmest of days, it can feel refreshing and a much needed break from the heat. On other days it can feel quite chilly. We recommend that you dress in layers. It’s never a bad idea to bring a jacket/windbreaker/rain gear, and warm hats and gloves are ideal in the early spring and late fall. A hat (with a strap!) can help in the summer. Flat, rubber-soled shoes are the best footwear options. If you forget, we offer sweatshirts, blankets, and other items for sale on the boat.

Aside from appropriate clothing it’s a good idea to bring sunscreen, sunglasses, binoculars, camera and fully charged or extra batteries, and motion sickness medications or remedies.

No! People often ask us what the best equipment is for taking photos of wildlife from our boat. Tripods are made to steady a camera but remember that the boat is a moving platform and therefore a tripod is not helpful. A good zoom is most helpful especially if you’re looking for a good picture of a puffin. They are small birds, only 10 inches tall.

Yes! The galley is stocked with snacks and drinks. You can expect to find chips, granola bars, peanut butter crackers, and products from Monhegan including coffee and chocolate bars! For drinks we offer sodas, bottled water, hot beverages, beer, and wine.

Seasickness is something certain people may be prone to and different sea conditions can affect people differently. If you know you suffer from any type of motion sickness, we suggest you take the necessary steps to avoid getting sick. We have found sea sick patches to be helpful and sell them onboard. We recommend bringing your own favorite remedy or over the counter drugs such as Dramamine and Bonine if you’d like, as we do not sell these medications onboard.

The ferry service to Monhegan Island is very rarely canceled, only if sea conditions put passenger safety at risk. Other trips may be more subject to weather conditions. But, we do sail in the rain! We will notify guests via email of any changes.

Trip Protection will cover you for the full amount of the ticket value in the event you need to cancel or reschedule your trip. Trip Protection allows for cancellations or rescheduling (subject to availability) of tickets up to 30 minutes prior to departure time time for any reason. Unfortunately, if you did not purchase Trip Protection at the time of your ticket purchase, the tickets are non-refundable.

Please note that there is no publicly available Wi-Fi at the dock in New Harbor, Monhegan, or on the Hardy III. Additionally, the dock in New Harbor tends to be a black out spot for most cell phone providers. So please do not expect to be able to make calls or text when you are at the dock. Most people are able to get limited cell service in the parking lot and on the boat for a period of time after it leaves the harbor. Cell service on Monhegan can also be spotty and unreliable. Your cell phone service availability will be subject to your particular carrier.

Please visit our parking page!

Yes! We can accommodate individuals with ambulatory challenges and those in collapsible wheel chairs. Mobility devices must be able to be folded and light enough for the crew to assist bringing aboard. Motorized wheel chairs are too big and heavy to navigate our ramp and docking system. The ramp leading down to a floating dock can get steep depending on tides. Then there are 3 steps required to board the vessel. Due to limited accessible parking available, please plan on getting dropped off at the dock and having a family/friend bring your vehicle up to the grassy lot which is about a 5 minute walk away. Please contact us ahead of time to be sure that we can accommodate your needs.

Yes! There are easily accessible restrooms on board. The toilets are regular functioning fixtures that our guests are accustomed to using in their homes or land based public facilities. They are located on the first deck, so no climbing stairs or ladders required!

No. You are welcome to bring and wear your own lifejacket for you or your children if you feel the need, but it is not required and most people don’t. Our vessels are all equipped with US Coast Guard approved PFDs (life jackets) which will be made readily available in an emergency situation. Unfortunately, we do not allow passengers to wear the vessels’ PDFs for any other reason. This policy is to make sure our equipment meets specific safety regulations at all times.

The Hardy III travels at about 11 knots.

The Hardy III was built with large cages that surround the propellers and prevent any rope from being entangled in the prop!

Yes! We have navigational equipment aboard that allows us to run safely in the fog. In fact, we’ve found puffins to be very active on foggy, overcast, or drizzly days!

In order to book a round trip, two one-way tickets must be purchased. Once you add your first one-way trip with the correct time and date to your cart, select “Keep Shopping” in the top right corner to add your return trip time and date to the cart! Then you may proceed to checkout.

Sorry, we do not sell open tickets.

Monhegan is a quiet island that offers beautiful hiking trails with magnificent views, a historical museum, an art museum, a lighthouse, swim beach and a myriad of artist studios. You can beach comb for sea glass along the shore or visit the shipwreck of the D.T. Sheridan. It truly is a place to unplug and enjoy.

Each person is allowed 2 items under 50lb plus 1 personal item such as a purse or backpack. Pack as if you are going to the airport. Hard sided luggage and plastic totes are great! Additional items are $5 per bag one way. We do charge for unusual items/freight. Please call ahead if you are traveling with unusual items. See Luggage for more information.

There are a variety of places to eat on Monhegan.

Yes! You can find most necessities on the island.

Yes there are limited public restrooms available on the island for a fee. They are located behind the Monhegan House in the village. Please note that these are maintained by a private business and may not be open in the shoulder season.

No. There are gravel walkways, please plan on getting around by foot.

Monhegan Island is approximately 10 miles Southeast of New Harbor.

Yes! During the summer months, you can join us at 5:30pm for a Puffin Watch from New Harbor after your return from a day spent on Monhegan. Alternatively, if you have plans to spend the night on Monhegan, you can take the 12pm Puffin Watch and still be able to catch the 2pm New Harbor to Monhegan ferry!